F4S PRIVACY POLICY

This privacy policy (“Privacy Policy”) provides you with information about privacy in connection with your interactions with Fingerprint 4 Success Pty Ltd ACN 607 571 Level 13, 50 Carrington Street, Sydney NSW, 2000 Australia (“F4S”), including for the websites a http://f4s.com, http://fingeprrintforsuccess.com and http://app.fingerprintforsuccess.com  (the “Sites”) made available by F4S, the legal owner of the Sites. This Privacy Policy covers the collection, use and disclosure of personal information by and relating to your interaction with F4S and its related entities and service providers.


By providing your personal information and/or continuing to engage with F4S you signify that you understand and accept the terms of this Privacy Policy and consent to the collection, use and disclosure of your personal information. If you do not agree with us collecting, using or disclosing your personal information in accordance with this Privacy Policy or you do not wish to provide us with your personal information, do not proceed with the use of our Sites or our services but please note that if you do not provide all of the personal information we request we will be unable to provide you with our services.  

 

Our commitment to privacy

We recognise the importance of protecting your privacy by F4S in accordance with this Privacy Policy. This Privacy Policy is designed to assist you to understand how we collect, use, disclose and safeguard the personal information we collect about you and to assist you in making informed decisions when interacting with F4S and the Sites.

As we update and diversify our services this Privacy Policy may change. Therefore we reserve the right to change this Privacy Policy at any time as we deem necessary. Please check this page periodically for updates. We will also try to alert you to any changes to this Privacy Policy before they become effective. If we make any material changes to this Privacy Policy we will notify you here, by email or by means of a notice on our Sites. Continued use of our Sites and/or interactions with us after revisions have been made to this Privacy Policy will be deemed as your acceptance of these changes.

 

How we collect and the types of information collected

We have several areas where you can submit information to us on our Sites and when using our services and we may also have features that automatically collect information from the users of our Sites and services.

When visiting out Sites or otherwise interacting with us or registering you may be asked to provide personal information in order for us to provide you with services, perform our functions or communicate current and new services, promotional offers or reports/research. If you register on our Sites, during the registration process, you must provide us with a user name and password. It is your responsibility to keep your password strictly confidential.

We may also collect personal information about you from other users of our Sites and services, for example should they invite you to use or to access any of our services or if they share their results, analysis or recommendations arising from their use of our services (“Results”) or sign-up to our Sites.

References to “personal information” contained in this Privacy Policy includes your name, gender, date of birth, contact details (e.g. address, telephone number, e-mail address), credit card information, occupation, your answers to our questionnaire, and other information that personally identifies you.
 

Use of cookies and tracking technologies

Technologies such as: cookies, beacons, tags and scripts may be used by F4S. These technologies may be used in analyzing trends, administering the Sites, tracking your movements around the Sites and to gather demographic information about our user base as a whole. We use cookies to remember users’ settings as well as for authentication and analytics. Users can control the use of cookies at the individual browser level. 

We do use cookies to store information, such as your personal preferences when you visit our site. This could include only showing you a popup once in your visit, or the ability to login to some of our features, such as forums.

Our Sites also include third party links which may also use cookies as identified below (Integrated Services and Third Party Content. We advise you to check their privacy policies about their cookies and other privacy practices.  

 

Analytics

We use Google Analytics to measure and evaluate access to and traffic on the Public Area of the Site and create user navigation reports for our Site administrators. Google operates independently from us and has its own privacy policy, which we strongly suggest you review. Google may use the information collected through Google Analytics to evaluate Users’ and Visitors’ activity on our Site. For more information, see Google Analytics Privacy and Data Sharing.

We take measures to protect the technical information collected by our use of Google Analytics. The data collected will only be used on a need to know basis to resolve technical issues, administer the Site and identify visitor preferences; but in this case, the data will be in non-identifiable form. We do not use any of this information to identify Visitors or Users.

You may opt out from the collection of navigation information about your visit to the Site by Google Analytics by using the Google Analytics Opt-out feature.

 

How to control Cookies

When you first visit this website we ask for your consent to use cookies. You can choose not to accept cookies but please be aware that services you request may not be available. If you delete your cookies or clear your cache, you may be asked to give your consent again. This is because a cookie is usually used to remember the choice you made the first time.

If you wish to revoke your consent to the use of cookies on this website you can either delete the cookies in your browser’s memory or clear your cache.

If you wish to prevent cookies being set before you visit this website, or most other websites, you can set your browser to block cookies. Most browsers allow you to do this in their settings.

You can also visit www.allaboutcookies.org for details on how to delete or reject cookies and for further information on cookies in general.

 

What we use your information for

Any personal information provided by you may be used by us:

  • to verify your identity to access or use our services;

  • to provide access to/or use of services requested to by you;

  • at your request, to invite others to use our services or to share your Results or to join a team;

  • to conduct analysis and comparison to third party users and other data;

  • to provide the results of our analysis/comparison, our recommendations and coaching including on development requirements and blind spots;

  • to assist in our global research, services and products;

  • to recommend and promote other F4S services or products to you that you elect (“opt-in”) to receive;

  • to bill and collect sums owed to us for any of our products, services or programs you purchase:

  • to provide user support and to respond to your feedback or complaints;

  • for internal use, whether in the form actually received or pseudonymously or anonymously, by way of example and not limitation circulating email addresses internally for identifying the most common web hosts used by our customers, or reviewing IP addresses for information about the general geographic areas of origin of our users;

  • testimonials: we display personal testimonials of satisfied users on our Site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us via hello@f4s.com;

  • call & video recordings: we record all group mentoring calls and videos for our coach certification programs. Any 1-on-1 coaching calls may also be recorded. All call information may be used again for informational or promotional purposes. If you wish for a recording of you to be updated or removed, you can contact us via hello@f4s.com

  • to disclose the information that we have to you in response to any valid request from you to know what of your information we possess, and in response to a valid request to exercise your “right to be forgotten” as detailed further below;

  • to disclose the information that we have to you in response to any valid request from you to know what of your information we possess, and in response to a valid request to exercise your “right to be forgotten” as detailed further below;

  • to transfer your information in the event of the sale of substantially all of the assets of our business to a third-party or in the event of a merger, consolidation or acquisition. However, in such event, any acquirer will be subject to our obligations under this Privacy Policy

  • to provide a ‘look up’ tool within the F4S App which provides to all users the ability to look up a name to determine if you are (or a person with the same name) an existing user of the F4S App. That is, we will disclose to other users that you may be (or someone with the same name is) an existing user and provide them with the means to contact you within the F4S App; and

  • as otherwise permitted by law.

 

Behavioral Remarketing and Advertising

F4S uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Google Marketing Services

On our website we at times use the marketing and remarketing services of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). These services allow us to display advertisements in a more targeted manner in order to present advertisements of interest to users. Through remarketing ads and products are displayed to users relating to an interest established by activity on other websites within the Google Network. For these purposes, a code is used by Google when our website is accessed and what are referred to as (re)marketing tags are incorporated into the website. 

With their help, an individual cookie, i.e. a small file, is stored on the user’s device (comparable technologies may also be used instead of cookies). Cookies can be set by various domains, including google.com, doubleclick.net, invitemedia.com, admeld.com, googlesyndication.com or googleadservices.com. This file records which apps users have visited, which content they are interested in and which offers have been used. In addition, technical information about the browser and operating system, referring websites, the length of the visit as well as any additional data about the use of the online products and services are stored. The IP address of users is also recorded, although we would like inform you that within the framework of Google Analytics, IP addresses within Member States of the European Union or in other contracting states to the Agreement on the European Economic Area are truncated.

All user data will only be processed as pseudonymous data. Google does not store any names or e-mail addresses. All displayed ads are therefore not displayed specifically for a person, but for the owner of the cookie. This information is collected by Google and transmitted to and stored by servers in the USA.

One of the Google marketing services we use is the online advertising program Google AdWords. In the case of Google AdWords, each AdWords customer receives a different conversion cookie. Cookies can therefore not be tracked through the websites of AdWords customers. The information collected by the cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. AdWords customers see the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. 

Google services make use of Google’s Tag Manager. For more information about Google’s use of data for marketing purposes, please see the summary page:  https://www.google.com/policies/technologies/ads, Google’s privacy policy is available at https://www.google.com/policies/privacy.

The legal basis for the use of this service is Art. 6 paragraph 1 sentence 1 letter f GDPR. If you wish to object to interest-based advertising by Google marketing services, you can do so using the settings and opt-out options provided by Google:  http://www.google.com/ads/preferences.

We also may use DART cookies for ad serving through Google’s DoubleClick, which places a cookie on your computer when you are browsing the web and visit a site using DoubleClick advertising (including some Google AdSense advertisements). This cookie is used to serve ads specific to you and your interests (“interest based targeting”). The ads served will be targeted based on your previous browsing history (For example, if you have been viewing sites about visiting Las Vegas, you may see Las Vegas hotel advertisements when viewing a non-related site, such as on a site about hockey). DART uses “non personally identifiable information”. It does NOT track personal information about you, such as your name, email address, physical address, telephone number, social security numbers, bank account numbers or credit card numbers. You can opt-out of this ad serving on all sites using this advertising by visiting http://www.doubleclick.com/privacy/dart_adserving.aspx

You can choose to disable or selectively turn off our cookies or third-party cookies in your browser settings, or by managing preferences in programs such as Norton Internet Security. However, this can affect how you are able to interact with our site as well as other websites. This could include the inability to login to services or programs, such as logging into forums or accounts.

Deleting cookies does not mean you are permanently opted out of any advertising program. Unless you have settings that disallow cookies, the next time you visit a site running the advertisements, a new cookie will be added.

Facebook

We at times use the “visitor action pixels” from Facebook Inc (1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”)) on our website.

This allows user behavior to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. 

However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes.

The legal basis for the use of this service is Art. 6 paragraph 1 sentence 1 letter f GDPR. You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address: https://www.facebook.com/settings?tab=ads.

Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).

Twitter Conversion Tracking

On our website, we at times use the Conversion Tracking Service of Twitter Inc. (1355 Market Street #900, San Francisco, California 94103, “Twitter”). Twitter stores a cookie on the user’s computer to enable an analysis of the use of our online products and services. Twitter Conversion Tracking tracks the actions of users after they have viewed ads or interacted with ads on Twitter. Twitter’s Conversion Tracking allows you to assign conversions such as link clicks, retweets or “like” data.

The legal basis for the use of this service is Art. 6 paragraph 1 sentence 1 letter f GDPR. If you wish to object to tracking, you can do so using the Digital Advertising Alliance tool at optout.aboutads.info.

Twitter is certified under the Privacy Shield Agreement and thus guarantees its compliance with European data protection legislation: (https://www.privacyshield.gov/participant?id=a2zt0000000TORzAAO&status=Active)

 

Integrated Services and Third Party Content

We use services and content provided by third parties on our website (hereinafter collectively referred to as “content”). For this kind of integration, it is technically necessary to process your IP address so that the content can be sent to your browser. Your IP address will therefore be transmitted to the respective third party provider.

In each case, this data processing is carried out to safeguard our legitimate interests in the optimization and the commercial operations of our website, the legal basis of which is Art. 6 paragraph 1 sentence 1 letter f GDPR.

The Java programming language is regularly used to integrate content. Therefore, you can object to data processing by deactivating Java operations in your browser.

We have integrated contents from Google LLC into our website:

  • “Google Web Fonts” for using Google’s fonts;

  • “YouTube” for displaying videos.

Google is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

We have integrated services from SendGrid that collects your email and contact information for transactional email nonfictions for example; password reset and invitations to connect with other users in F4S:

SendGrid is certified under the Privacy Shield agreement and guarantees compliance with European Data protection legislation.

You can read their privacy policy here: https://sendgrid.com/policies/privacy/privacy-shield-certification/

We have integrated services from jobEQ that collects your email, date of birth, gender, education, and answers to your F4S questionnaire in order to process your automated F4S assessment results:

jobEQ is Belgium based and therefore compliant with the European Data protection legislation.

We have integrated services from Active Campaign that collects your email and contact information for email marketing automation services:

Active Campaign is compliant with the European Data protection legislation. You can read their privacy policy here: https://www.activecampaign.com/privacy-policy/

We have integrated services from Stripe that collects your email and contact information for facilitating your payment of F4S services:

Stripe is compliant with the European Data protection legislation. You can read their privacy policy here: https://stripe.com/au/privacy#jurisdiction-specific-provisions

We have integrated services from Wistia an online video platform that is used for sharing video with you inside the F4S platform. Wistia collects your IP address and cookie information.

Wistia is compliant with the European Data protection legislation. You can view their privacy policy here: https://wistia.com/privacy

We have integrated services from Intercom user support technology. Intercom collects your IP address an email so we may identify you to provide you with user support.

Intercom is compliant with the European Data protection legislation. You can view their privacy policy here: https://www.intercom.com/terms-and-policies#eu-us

We have integrated services from EverWebinar, an online platform that is used for training & marketing presentations and live video recordings. EverWebinar collects your email and contact information.

EverWebinar is owned by Genesis Digital, LLC and is compliant with the European Data protection legislation. You can view their privacy policy here: https://www.genesisdigital.co/_legal/privacypolicy.php

We have integrated services from Zoom, an online platform that is used for training presentations and group coaching calls. Zoom may collect your email and phone number.

Zoom is compliant with the European Data protection legislation. You can view their privacy policy here: https://zoom.us/privacy

 

Your rights in respect of your personal data

In accordance with applicable privacy law, you have the following rights in respect of your personal information that we hold:

  • the right to request access to and to receive your personal information that is collected by F4S.

  • the right to request updates to any of your personal information that is inaccurate or incomplete. 

  • the right to erase your personal information such as when the information is no longer necessary in relation to the purposes for which it was collected or processed.

  • the right to obtain the restriction of the processing undertaken by us on your personal information in certain circumstances, such as where the accuracy of the personal information is contested by you, for a period enabling us to verify the accuracy of that personal information.

  • the right to object on grounds relating to your particular situation, to the processing of your personal information, and to object to processing of your personal information for direct marketing purposes, to the extent it is related to such direct marketing.

If you wish to exercise one of these rights, please contact us via hello@f4s.com

 

When and with who we share your information

Personal information collected from or about you will not be shared with third parties for purposes other than as expressly detailed in this Privacy Policy and/or to support our operations and as necessary to assist with the collection of such information.

Service Providers: We may share your personal information with companies acting as our authorized agents in providing our service (e.g. credit card processing) to you, these companies are listed and outlined above. Because we operate globally, we may transfer your information to countries or jurisdictions that do not provide the same level of data protection as the country in which you are based. Currently our main service providers are located in Australia, Belgium and USA. However, as our services expand our providers may be located in other countries across the globe. If we make such a transfer we will or our service providers will, as applicable, provide for the proper safeguards required by applicable law to.

Legally Compelled Disclosure: We may be required to disclose your personal information  by law or in connection with investigations or other efforts to prevent illegal activities or pertaining to public safety.

Consent to Processing: By providing any personal information to us you fully understand and consent to the transfer of your personal information to and the collection and processing of such personal information in other countries or territories. Your personal information may be stored and processed on servers outside of Australia. We note that the laws on using and holding personal information in the other jurisdictions may vary and be less stringent than laws of your State or Country. We will use commercially reasonable efforts to hold and transmit your personal information in a safe, confidential and secure environment. If you object to your personal information being transferred or used in this manner please do not register with or use the Sites or our services.


Aggregate/de-identified information

We may use aggregated or de-identified data that is not personally identifiable for the provision of our services and generally as we see fit and to disclose such to third parties, whether as part of our services or otherwise. Aggregate data is created by pooling information about individuals and describing the date in the aggregate (e.g. 20% of users work in the corporate sector).


Protecting your information

F4S will take every reasonable steps to protect the security of your personal information including reasonable steps to safeguard and secure your personal information against loss, misuse or unauthorised access.

Although we will take (and require our third-party providers to take) every reasonable security precautions regarding your personal information, due to the open nature of the Internet we cannot guarantee that any of your personal information stored on our servers, or transmitted to or from a user will be free from unauthorised access.
 

Updating information

We take every reasonable steps to ensure the personal information we collect about you is accurate, complete and up to date. However, we require you to advise us of any changes to your personal information. Please log into your account on one of our Sites and go to the Profile Settings section to update your personal information.

In addition we will, on request, provide you with access to the personal information that we hold about you unless otherwise permitted or required by law.

 

Contact us or make a complaint

If you have any questions relating to this Privacy Policy or on any of our privacy practices, including any complaints, please email us at hello@f4s.com or phone + 61 2 8313 7114.

If you have a question, please contact us as per the above contact details providing a description and if a complaint of any kind please provide supporting evidence and/or information. We take privacy seriously and any matter of concern will be investigated by us and appropriate steps (if required) will be taken to resolve concerns. We will contact you if we require any additional information and will notify you in writing of the outcome of our investigation.

If you are unsatisfied with our determination or actions taken you can contact us to discuss the matter further or you may choose to complain to the Office of the Australia Information Commissioner via www.oaic.gov.au.

 

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