Reactive vs proactive: How to balance both management styles

The best way to succeed in leadership is to understand your unique management style and how it impacts your team. Then develop the right soft skills to succeed.

This allows you to predict and prevent conflict before it occurs, tackle emergencies as they arise, and gain the best from your team.

Reactive vs proactive leaders: What's the difference?

Reactive leaders in the workplace are senior-level employees who respond to problems, crises, and opportunities after they become evident.

Proactive leaders expect challenges and future events. They plan ahead, and delegate responsibilities to solve problems before they become evident.

Say an e-commerce customer service team manager noticed a few customer complaints about delayed deliveries. A reactive management style would see a person:

• Ignore early warning signs and focus on other pressing needs
• Resolve individual complaints without uncovering the root cause
• Provide relief in the short term but not necessarily prevent future delays

A proactive manager would:

• Gather feedback from the logistics team
• Analyze data to identify the root cause of the delays
• Collaborate with a cross-functional team to solve the problem
• Install preventive measures to keep the delays from recurring

Despite their differences, both management styles have their pros and cons. Let’s learn about these below.

Pros and cons of reactive vs proactive management styles

Reactive leaders adapt to change more quickly than proactive managers.

They make quick decisions under pressure, allocate resources, and introduce immediate solutions in difficult situations. These fast response times mean reactive leaders are experts when it comes to managing crises and urgent tasks.³

At F4S, we call this (reactive) action level, Initiation.

This reactive mindset means you take action, get things going, and think on your feet. A reactive manager is less motivated by long-term planning and strategic thinking and is comfortable operating with limited information.

A proactive leader’s greatest strength is their ability to anticipate and plan for risks and opportunities in advance. They inspire their team to take preventative measures and experiment with new ideas. 

This proactive mindset contributes to innovation, a critical driver of business growth.⁴

We call this motivation, Reflection and Patience. You prefer to pause, observe, research, and plan before taking action. But waiting too long to act means you might miss out on opportunities.

There are advantages and disadvantages of both leadership styles. Let’s go over these:

5 advantages of reactive and proactive leadership

5 disadvantages of reactive vs proactive leadership

Is it better to be proactive or reactive?

Generally speaking, proactive behavior is better than reactive behavior in the workplace. This is especially the case if you’re in a leadership role. 

Proactive people are more likely to increase employee engagement, prevent burnout, and adapt to different work environments, as they plan ahead.⁶ They also have a 15% higher chance of quiet (or internal) hiring success, which is identifying and developing the right talents for different roles.

The approach works best in situations where you have control, can anticipate challenges, and want to set a positive course for the future.

For example, suppose you work in an enterprise where you need stakeholder buy-in to kick off a project. In this case, proactivity helps you anticipate opportunities and issues and make a plan that increases your chances of winning approval.

While being proactive is useful in most scenarios, you can’t be proactive all the time. Sometimes being reactive is necessary.

For example, if you work in a fast-paced environment such as a startup, being reactive enables you address issues as they arise. This prevents issues from escalating.

Ultimately, being proactive or reactive largely depends on your natural leadership (work) style and how you develop it over time.

Vital soft skills to develop to become proactive vs reactive

More companies favor a proactive mindset over a reactive one as it has been shown to be 25% more productive.⁷  

Studies conducted by Michelle Duval, Founder & CEO of Fingerprint for Success, highlight that while soft skills are crucial for success, their importance varies based on individual motivations.

For example, in entrepreneurship, proactive individuals leverage effective communication, adaptability, and problem-solving to navigate the dynamic business landscape. 

Similarly, proactive leaders in corporate settings rely on attributes like leadership, emotional intelligence, and teamwork to drive career advancement and organizational success.

For those committed to personal growth, self-motivation, resilience, and a commitment to continuous learning are proactive steps toward achieving fulfillment and success. 

The adaptability and versatility of soft skills align seamlessly with proactive approaches, serving as foundational elements across diverse motivations for success.

6 defining soft skills of a proactive approach are:

Communication: Clear and concise communication is crucial for proactivity. Active listening, asking questions, and expressing ideas help in understanding expectations and build smooth collaborations.

Critical thinking: Critical thinking skills allow you to analyze situations from different perspectives, make informed decisions, and anticipate potential challenges. A review published in Harvard Business Review explored why this is essential for proactive problem-solving.⁸

Problem-solving: A meta-analysis published in Frontiers in Psychology found that proactive problem-solving behaviors contribute to organizational success.⁹ Proactive problem-solvers address issues before they escalate. They have a solution-oriented mindset and take the initiative to resolve challenges.

Adaptability: Proactively adapting to change and viewing it as an opportunity for growth is a valuable skill. Being open to new ideas and adjusting your approach in response to evolving circumstances enhances your proactive stance.

Initiative: Taking initiative means seeking new responsibilities, volunteering for tasks, and identifying areas for improvement. This demonstrates a proactive attitude toward personal and professional development.

Self-motivation: Setting and pursuing personal and professional goals, finding intrinsic motivation, and staying committed to tasks even in the face of challenges are essential components of self-motivation, contributing to a proactive mindset.

Fingerprint for Success offers individuals a deeper understanding of their underlying motivations through a series of questions. 

Insights gained will enhance your proactive approach in various aspects of work, enabling you to anticipate needs, solve problems, and drive positive outcomes.

Ways to balance being reactive vs proactive at work

A balance of reactive and proactive approaches allows organizations to maintain an equilibrium between adaptability and strategic planning.

Proactive measures enable businesses to anticipate future trends, capitalize on emerging opportunities, and stay ahead of the competition. 

Meanwhile, reactive strategies equip organizations to respond promptly and effectively to unforeseen challenges or shifts in the market. 

A dual approach fosters organizational agility, resilience, and the capacity to navigate both anticipated changes and unexpected disruptions.

During his time as CEO of Microsoft Satya Nadella’s leadership was characterized by a combination of reactive responses to market shifts and proactive initiatives to drive innovation and growth.

Reacting to market changes: When Nadella assumed the role of CEO in 2014, Microsoft was facing challenges shifting to cloud computing and mobile technologies. Nadella took a reactive approach. Under his leadership, the company's cloud platform became a major player in the industry. It was able to respond to the increasing demand for cloud-based solutions.

Anticipation of future trends: Proactively, Nadella, recognizing the growing importance of a multi-platform ecosystem. He embraced a more open and collaborative approach. He also adapted to the changing preferences of users and encouraged the development of Microsoft applications for platforms beyond Windows, including iOS and Android.

Individuals who can skillfully navigate the 2 approaches are more likely to excel in their roles and contribute to organizational success.

Studies also emphasize the importance of self-awareness in achieving this balance.¹⁰ Employees who understand their natural motivations, whether they tend to react swiftly to immediate demands or proactively plan for future challenges, can leverage this awareness to enhance their effectiveness.

Recognizing these inherent motivations enables individuals to strategically apply them in different situations, optimizing their responses based on the demands of the task at hand.

With F4S, you can answer questions about what motivates you and receive a personalized report unveiling the motivational traits that shape your leadership style and decision-making at work. 

Grounded in deep scientific research and analysis, these traits are linked to individuals with a proven track record of success. This helps you to identify and optimize proactive habits through AI coaching.

Reactive vs proactive leadership: Which is right for you?

The best approach depends on your work style and motivations. It is worth considering the different styles of leaders that you look up to.