Our commitment to privacy
How we collect and the types of information collected
We have several areas where you can submit information to us on our Sites and when using our services. We may also have features that automatically collect information from the users of our Sites and services.
When visiting our Sites or otherwise interacting with us or registering, you may be asked to provide personal information in order for us to provide you with services, perform our functions or communicate current and new services, promotional offers or reports/research. If you register on our Sites, during the registration process, you must provide us with a username and password. It is your responsibility to keep your password strictly confidential.
We may also collect personal information about you from other users of our Sites and services. For example, should they invite you to use or to access any of our services or if they share their results, analysis or recommendations arising from their use of our services (“Results”) or sign up to our Sites.
How we use your information
Any personal information provided by you may be used by us:
- to verify your identity to access or use our services;
- to provide access to, or use of, services requested by you;
- at your request, to invite others to use our services or to share your Results;
- to conduct analysis and comparison to third party users and other data;
- to provide the results of our analysis/comparison, our recommendations and advice on matters including education requirements and blind spots;
- to assist in our research, services and products;
- to recommend other F4S services or products to you;
- to respond to your feedback or complaints;
- to provide a ‘look up’ tool within the F4S app which provides to all users the ability to look up a name to determine if you are (or a person with the same name) an existing user of the F4S app. That is, we will disclose to other users that you may be (or someone with the same name) is an existing user and provide them with the means to contact you within the F4S app; and
- as otherwise permitted by law.
We may also provide your personal information to third parties to conduct analysis and/or storage of data on our behalf.
When and with whom we share your information
Service Providers: We may share your personal information with companies acting as our authorized agents in providing our service (e.g. credit card processing) to you. Because we operate globally, we may transfer your information to countries or jurisdictions that do not provide the same level of data protection as the country in which you are based. Currently our main service providers are located in Australia, Belgium and USA. However, as our services expand our providers may be located in other countries across the globe. If we make such a transfer we or our service providers will, as applicable, provide for the proper safeguards as required by applicable law.
Legally Compelled Disclosure: We may be required to disclose your personal information by law or in connection with investigations or other efforts to prevent illegal activities or pertaining to public safety.
Consent to Processing: By providing any personal information to us you fully understand and consent to the transfer of your personal information to and the collection and processing of such personal information in other countries or territories. Your personal information may be stored and processed on servers outside of Australia. We note that the laws on using and holding personal information in the other jurisdictions may vary and be less stringent than laws of your State or Country. We will use commercially reasonable efforts to hold and transmit your personal information in a safe, confidential and secure environment. If you object to your personal information being transferred or used in this manner please do not register with or use the Sites or our services.
We may use aggregated or de-identified data that is not personally identifiable for the provision of our services, generally as we see fit and to disclose such to third parties, whether as part of our services or otherwise. Aggregate data is created by pooling information about individuals and describing the date in the aggregate (e.g. 20% of users work in the corporate sector).
Protecting your information
F4S will take reasonable steps to protect the security of your personal information including reasonable steps to safeguard and secure your personal information against loss, misuse or unauthorized access.
Although we will take (and require our third-party providers to take) reasonable security precautions regarding your personal information, due to the open nature of the Internet we cannot guarantee that any of your personal information stored on our servers, or transmitted to or from a user will be free from unauthorized access.
We take reasonable steps to ensure the personal information we collect about you is accurate, complete and up-to-date. However, we require you to advise us of any changes to your personal information. Please log in to your account on one of our Sites and go to the Profile Settings section to update your personal information.
In addition we will, on request, provide you with access to the personal information that we hold about you unless otherwise permitted or required by law.
Contact us or make a complaint
If you have a complaint, please contact us as per the above contact details providing a sufficient description of your complaint and any supporting evidence and/or information. This matter will be investigated by us and appropriate steps (if any) will be taken to resolve the complaint. We will contact you if we require any additional information and will notify you in writing of the outcome of our investigation.
If you are unsatisfied with our determination or actions taken you can contact us to discuss the matter further or you may choose to complain to the Office of the Australian Information Commissioner via www.oaic.gov.au.
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